Get help
How to reach us when you need assistance.
Contact
Email: info@mitigate.dev
We respond within one business day.
What to include in your message
The more detail you provide, the faster we can help:
- What you were trying to do (e.g., "I was trying to run analysis on a procurement with 3 bids")
- What happened (e.g., "The analysis has been stuck in the preparation phase for 2 hours")
- Procurement name (so we can look it up on our end)
- Screenshots if something looks wrong on screen
- Error messages if you see any
Common support requests
| Issue | What we can do |
|---|---|
| Analysis stuck or failed | Check server-side logs and identify the problem |
| Parsing issues | Investigate specific file processing failures |
| Credit questions | Review transactions, issue refunds for system errors |
| Account access | Reset passwords, manage organization membership |
| Feature questions | Walk you through specific functionality |
| Bug reports | Investigate and fix issues |
Feedback and feature requests
We genuinely want to hear what's working and what isn't. If you have ideas for how the platform could be better, include them in your email. We read everything.